Check-in and check-out
Check-in from 16:00 to 23:00 and check-out before 10:00. Self check-in with a key lockbox: you'll receive the access instructions through the booking platform's messages when you book.
Guest guide
Everything for your stay
Check-in, check-out, what you'll find in the house and what to do if anything unexpected happens. For everything else, we're a WhatsApp message away.
Entrance 16:00–23:00Check-out before 10:00
Check-in and check-out
Welcome and arrival
How your arrival works and what to do in each situation.
Earlier or later
Need to arrive earlier or leave later? Ask us: it depends on availability on the day. If your flight is delayed or you arrive in the small hours, let us know on WhatsApp and we'll sort it out with you.
The keys
You'll receive the keys as explained in the private guide. If you lock them inside or lose one, message us on WhatsApp straight away; out-of-hours assistance may incur a reasonable charge.
Deliveries and parcels
You can receive food orders and parcels during your stay. If you're expecting a delivery at a time when you won't be in, let us know in advance.
Comfort
What's included
So you don't have to ask: this is what you'll find ready for you in the house.
- Bed linen and towels (for longer stays, ask us about a change of linen).
- Basic toiletries: soap, toilet paper, shampoo, conditioner and shower gel; a hairdryer.
- Cleaning products, an iron, a drying rack, a washing machine and a tumble dryer.
- Fully equipped kitchen: basic utensils, dishes and cutlery, a coffee maker, a toaster, a kettle and a blender.
- A cot, a high chair and a baby bath.
- Wi-Fi and a workspace.
- If anything runs out or you're missing something, message us.
- If you leave something behind, let us know: we'll keep it safe and arrange with you how to get it back.
Health and specific needs
So that everything falls into place
If you have any specific needs, tell us before booking: we'll be honest about what the house can offer.
- No pets.
- We can't guarantee an allergen-free environment: if you're sensitive to scented products or air fresheners, tell us and we'll bear it in mind when preparing the house.
- If you need alternative bedding, ask us.
- The house has natural ventilation: windows and terraces on both floors.
- The bathrooms have showers; we have a baby bath, a cot and a high chair.
- The two floors are connected by stairs: the house is not suitable for anyone who has difficulty climbing them, and it is not wheelchair accessible.
- Outdoor floors and the jacuzzi area can be slippery when wet.
- Medical emergency: 112. Nearest hospital: Hospital Doctor José Molina Orosa, in Arrecife.
- Lanzarote has strong sun and dry air: stay hydrated, use sun protection and avoid the midday hours in summer.
Weather and responsible use
Tips for enjoying Lanzarote
Small things that make your stay more comfortable and look after the house.
Wind and calima
- During calima (Saharan dust) episodes, keep the windows closed and avoid exertion outdoors.
- In strong wind, open and close doors and windows carefully: draughts can slam them shut.
- Don't leave parasols or light objects unsecured, or anything on the railings.
- Close the awnings in strong wind.
- Keep the windows closed when the air conditioning is on, and use the fans as instructed.
Water, electricity and waste
- Don't waste water and don't leave taps running.
- Switch off the lights when you go out, and be mindful of the neighbours when using the outdoor lighting.
- Tell us about any leak or fault.
- Sort your waste and take it to the bins on Calle Piteras.
- Don't flush wipes, sanitary towels, tampons or similar products down the toilet.
- Don't pour oil or fat down the sink.
At the beach. The Atlantic has currents that catch out those who don't know them: swim at lifeguarded beaches, respect the flags and the lifeguards' instructions, and never go in the water under a red flag.
If something goes wrong
If something goes wrong
Message us on WhatsApp as soon as you notice a problem: the sooner we know, the sooner we can fix it. In a medical emergency, always call 112 first.
Jacuzzi fault
Message us on WhatsApp with a short description; we'll arrange for it to be checked and let you know what can be done, depending on the circumstances.
Wi-Fi not working
Restart the router as explained in the private guide; if the problem persists, message us and we'll arrange assistance.
Power cut
Check whether the neighbours are affected too and reset the breaker as explained in the private guide; if that doesn't fix it, let us know.
Water supply cut
Let us know; we'll tell you what's causing it and what's being done in the meantime.
Noise from neighbours
Tell us about it; we'll do what we can to mediate, even if it's something beyond our control.
Maintenance work
If a technician needs access, we'll arrange it with you in advance, respecting your privacy.
Nearby building work
If we know of building work that could affect your stay, we'll tell you before you arrive.
Lost keys
Let us know immediately; we'll arrange assistance, which may incur a reasonable charge.
Items left behind
Message us; we'll keep them safe and arrange with you how to get them back.
Broken furniture
Tell us about any breakage or accidental damage as soon as possible so we can assess it together.
Cleaning not up to standard
If something isn't as it should be when you arrive, send us a message with photos that same day and we'll put it right.
Accommodation unavailable
In the unlikely event that the house is not available, the booking conditions and the platform's terms apply.
Medical emergency
Call 112 and, when you can, let us know.
Cancellation due to flight problems
The booking's cancellation conditions apply; contact us as soon as possible and we'll look at the options.
Solutions are worked out case by case: there's no automatic compensation, but there is a genuine commitment to resolving every situation quickly and clearly.
Frequently asked questions
Before you book
The questions we get asked most, answered.
FAQ
A maximum of four, including babies and children. All guests must be listed on the booking.
FAQ
Through Airbnb, using the "Book now" button. For any questions before booking, message us on WhatsApp or by email.
FAQ
Check-in from 16:00 to 23:00 and check-out before 10:00. Self check-in with a key lockbox.
FAQ
No, pets are not allowed.
FAQ
No: smoking and vaping are prohibited throughout the house, including the terraces and outdoor areas.
FAQ
Yes: three spaces in front of the house, subject to availability and conditions at the time.
FAQ
From 09:00 to 22:00, following the rules for safe use.
FAQ
Air conditioning in the living room and the suite, fans in the bedrooms indicated, Wi-Fi and a workspace.
FAQ
It has two floors connected by stairs and is not wheelchair accessible; tell us about your situation before booking.
FAQ
On WhatsApp (Monday to Friday 09:00–20:00, Saturdays and Sundays 10:00–18:00, Canary Islands time) or by email, 24 hours a day. In an emergency, call 112.
Ready to visit?
Book your stay in Lanzarote
Check availability and book on Airbnb, or message us with any questions about the house.